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Returns Policy for Luxury Candles Ireland

At Luxury Candles Ireland, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our returns policy below:

1. Eligibility for Returns

  • Items must be returned within 14 days of receipt.

  • Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

  • Custom or personalized items, including candles with custom text, images, or designs, are non-returnable unless they arrive damaged or defective.

  • Sale items or items marked as “final sale” cannot be returned.

3. Damaged or Defective Products

  • If your order arrives damaged or defective, please contact us within 7 days of receiving the item with a photo of the damage and proof of purchase.

  • We will offer a replacement or full refund for any item that is damaged upon arrival.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you about the status of your refund.

  • If approved, refunds will be issued to your original payment method within 7–10 business days.

  • Please note that any original shipping costs are non-refundable.

5. Return Shipping

  • Return shipping costs are the responsibility of the customer, except for cases where the item arrives damaged or defective.

  • We recommend using a trackable shipping service for your returns, as we cannot guarantee that we will receive your returned item.

LUXURYCANDLESIRELAND (C) 2024

At Luxury Candles Ireland, we take great care in crafting our products to ensure the highest quality and safety standards. However, please keep the following in mind:

  1.  Always burn candles in a well-ventilated area, away from flammable materials, and never leave a burning candle unattended. Keep candles out of reach of children and pets.

  2. Our candles are handmade, which may result in slight variations in colour, scent, and appearance. These variations do not affect the quality or performance of the product.

  3. Our candles may contain essential oils or fragrances that could cause allergic reactions or sensitivities. Please read product descriptions carefully and perform a patch test if you have any concerns.

  4. Burn times are approximate and may vary based on environmental factors, such as temperature and airflow, as well as how the candle is cared for.

  5. Luxury Candles Ireland is not liable for any damages, injuries, or losses resulting from the misuse or improper handling of our candles.

By purchasing our products, you acknowledge that you have read and understood this disclaimer and agree to use our candles responsibly. Thank you for choosing Luxury Candles Ireland!

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